Very helpful staff, reasonable pricing, good range of equipment.
Do yourself a favor, go else where and save yourself the headache, and the money. Go rent the tools you need from a place that knows how to conduct business and values their customers. If you really need a tools from their, get the price up front and don't fall for the "we'll work it out when you get back" BS.
The man doesn't give you any deals regardless of the amount of tools you rent. I rented a jack hammer and trencher around 4pm. On the ticket he only put the jackhammer for $55 a day. I told him I only need it for 10 foot stretch. He said because it's the end of the day he has to charge me full day. He then charges my card and "forgets" to add the trencher. I said "give me the price and charge me, for the only need for a 20 foot stretch as well." He says "don't worry we'll work something out in the morning since I know you a and longs way away". I rented both at the same time because of the 45 minute drive.
They have all the rental equipment you need and friendly service. ..and not to mention the clean and safe storage unit
Morning comes and the guy then tells me you owe 200$. I had to charge you the full day because I don't know how long you used it. I tell him 2 hours. He tells me, " I don't know if that's true." I respond to him, "I understand his point of view, but i rented the tools at 4 and left the store at 4:15pm got to the property at 5, used the jack hammer until 6, and the trencher until 8:30 (sundown) I can't trench at night for safety reasons and out of consideration for the neighbors." He says " people lie, not saying you are, but people do. The balance is still 200$." I paid it and I will never go back. The guys calls me a liar indirectly, even though the math works out. I returned the tools at 8am and will never return. I will gladly drive an extra 30 minutes to not deal with this man again.
I have rented from this store around 4-5 times and they have good selection of tools, and the supporting staff are helpful, however, the manager or owner(guy with glasses and mustache) is a swindler with no social skills. I dealt with him 3 times and all 3 times he was passive aggressive with his responses to my question.
This place is awful. They say that it is an 24 hour rental-in fact, they mean until 5 pm THAT DAY! When you ask about the return time, they tell you to "just call before 5". That is when they tell you that they are going to charge your credit card 1.5 times the rental agreement for not being there by 5 pm. After you argue, then they tell you that they can leave a boot outside so that you can lock the piece up. THEY STILL CHARGE YOU EXTRA. Even though that means that they have the piece in hand and ready to rent the next day, they still charge you. I will never rent from them again! Plus-the manager says that he is actually the owner when you ask to speak with the owner of the business.
Horrible staff absolutely rude when returning our equipment will never use this place again
Midstate Rental Storage is a US Storage based in Gladwin, Michigan. Midstate Rental Storage is located at 2320 M-61, Gladwin, MI 48624, USA.
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